A PERSONAL APPROACH

to vehicle care excellence

BEFORE YOU BEGIN

My name is Clément Trochu. After a career in high-end hospitality in Geneva, I am now exploring a personal, trust-based approach to caring for stored or occasionally used vehicles. This questionnaire exists because your perspective matters.

Over the years, my work has been shaped by environments where discretion, reliability, and attention to detail are essential.

Working with a highly demanding clientele meant ensuring that the vehicles accompanying them were held to standards reflecting both their value and their owners’ expectations.

Today, I am considering a model focused on continuity rather than intervention,
with personal involvement where it brings clarity or reassurance,
and the support of trusted specialists when specific expertise is needed.

Before defining any structure or offering, I chose to listen.
Your contribution helps inform a reflection that aims to remain thoughtful, measured, and relevant.

CONTRIBUE TO THE REFLECTION

Premium Automotive Concierge

CONFIDENTIAL QUESTIONNAIRE

Estimated time: 4–6 minutes

This questionnaire is intended to gain insight your expectations, habits, and level of involvement when it comes to vehicle management.

I need your perspective, shared in confidence, to know how I can further help you.

Begin the questionnaire

no automated commercial follow-up

Question 1 — Your relationship with your vehicle

Do you own a vehicle of particular importance—whether for personal reasons, its intended purpose, the care it demands over time, or the financial value it represents ?

Yes, one

Yes, several

If you wish, you may briefly explain what makes this vehicle important to you

Return

Question 2 — Type of vehicle

Which type(s) of vehicle does this mainly concern ? (multiple answers possible)

Feel free to describe what your vehicle(s) represents for you

Return

Question 3 — Day-to-day management & mental load

How do you currently experience the day-to-day care and management of your vehicle(s) ?

I handle everything myself without particular difficulty

I handle everything myself, but it requires time or mental bandwidth

I delegate certain aspects, but still need to oversee or follow up

I delegate most aspects, and it genuinely gives me peace of mind

Other situation

If you wish, please share what feels most demanding—or, conversely, what works particularly well

Return

Question 4 — What requires your attention

Which aspects require the most of your attention today ? (multiple answers possible)

Organisation and logistics

Managing multiple contacts or providers

Maintenance and aesthetic follow-up

Administrative matters and reminders

Nothing in particular

You may briefly specify what currently requires your attention or could be improved

Return

Question 6 — Previous support or services

Have you ever relied on external services or individuals to assist you with the care or management of your vehicle ?

Yes

If yes, what aspects met—or failed to meet—your expectations ?

Return

Question 7 — Your current perspective

Which statement best reflects how you currently feel about managing your vehicle ?

I value staying in control, but certain constraints are starting to weigh on me

I'm comfortable when things run smoothly, but unexpected situations require too much attention

I have put solutions in place, yet they still demand regular involvement

Management is part of the pleasure I derive from the vehicle

I have never really taken the time to reflect on this

If you wish, you may clarify what shapes this feeling

Return

Question 8 — What would truly be valuable

Without assuming the form such support might take, which elements would genuinely add value for you ?

Entrusting overall supervision of the vehicle to a dedicated professional

Coordination of maintenance, detailing, and specialist services

Administrative oversight and continuity of follow-up

Vehicle collection and return at your residence

Secure transport solutions

Bespoke, on-demand support

Others

Return

Question 9 — Trust and reassurance

What would be essential for you to feel fully confident entrusting your vehicle to a dedicated professional ? (multiple answers possible)

A single, clearly identified point of contact

A clear framework and responsibilities defined from the outset

A long-term, personal relationship

Carefully selected and vetted partners

Discretion and restrained communication

Clear, concise and factual reporting

If you wish, please indicate what matters most to you

Return

Question 10 — Points of hesitation or concern

Based on past experiences—or your perception of existing services—what has prevented you from feeling entirely comfortable or confident ? (multiple answers possible)

Lack of clarity around responsibilities and accountability

Too many different contacts

Relationship felt too impersonal

Excessive or poorly targeted communication

Insufficient long-term follow-up

Decisions made without a true understanding of my expectations

I have not yet encountered a service that feels sufficiently reassuring

Other important concern or additional comment

Return

Question 11 — Budget & bespoke engagement

Each engagement is structured individually, according to the scope of involvement and continuity required.

In this context, what monthly budget range would you consider appropriate for the ongoing oversight of your vehicle ?

Free response : *

You may briefly indicate what factors influenced your estimate

Return

CONCLUSION

Thank you for taking the time to complete this questionnaire.

Your responses contribute to shaping an approach grounded in continuity, discretion, and trust.

The framework is developing carefully, guided by attentive listening.

Thank you for your contribution.

Clément

Return

Continue to optional details

Optional details

Should you wish to be informed when the service structure is introduced, you may indicate your interest below.

Contact will be made personally, if and when appropriate.

This step is entirely optional.

Full name

E-mail

Telephone

Preferred method of contact

Telephone

Either

Additional note (optional)

A PERSONAL APPROACH

to vehicle care excellence

My name is Clément Trochu. After a career in high-end hospitality in Geneva, I am now exploring a personal, trust-based approach to caring for stored or occasionally used vehicles. This questionnaire exists because your perspective matters.

CONFIDENTIAL QUESTIONNAIRE

Question 1 — Your relationship with your vehicle

Question 2 — Type of vehicle

Question 3 — Day-to-day management & mental load

Question 4 — What requires your attention

Question 5 — Perceived level of constraint

Question 6 — Previous support or services

Question 7 — Your current perspective

Question 8 — What would truly be valuable

Question 9 — Trust and reassurance

Question 10 — Points of hesitation or concern

Question 11 — Budget & bespoke engagement

CONCLUSION

Optional details

My name is Clément Trochu. After a career in high-end hospitality in Geneva, I am now exploring a personal, trust-based approach to caring for stored or occasionally used vehicles. This questionnaire exists because your perspective matters.